Returns & Policies
For further information, please contact Support.
This page applies to consumer sales only.
Please refer to the relevant shipping provider for service guarantees (e.g. transit time). We unfortunately don’t offer refunds on shipping fees if your package arrives late or is delayed. We aim to ship all orders of stocked product same or next business day, but cannot guarantee this. Orders placed before midday GMT/BST are most likely to be shipped the same day. You are liable for any duties, extra fees and tariffs that may be incurred when shipping internationally and domestically. You are the importer and are responsible for ensuring products are compliant with local laws and certification requirements if buying from outwith the EEA/EU/UK.
We cannot ship items that fall under UN3481/UN3482 (Lithium batteries) to some jurisdictions, and we cannot ship items covered by ITAR to some locations. Please refer to your local laws and regulations to avoid disappointment.
We usually cannot ship to Post Boxes (PO Box) or Hotels and may have issues shipping to mail forwarders - these are restrictions of our shipping providers not company policies. If we are unable to arrange shipment to the address you have provided we will contact you, this may take varying amounts of time.
If you select an untracked shipping option, or an option without any carriage insurance then we cannot be held liable for replacement cost if the order is lost in transit or is not delivered.
Currently we cannot ship to: Central African Republic, Comoros, Cuba, Equatorial Guinea, Guinea-Bissau, Iran, Kiribati, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Russia, Saint Pierre and Miquelon, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu. This list may change from time to time, please refer to the cart and checkout for the most up to date list. (Last updated 2017-11-18).
All orders and purchases are covered by UK consumer rights laws, including the Consumer Rights Act 2015. These laws take precedence over company policies, and these policies do not affect your statutory rights.
You as the customer may request a full refund for an order that has not yet been shipped (i.e. the status is Held Back or Awaiting Packing). Once the order has been packed or dispatched, the returns policy applies.
Returns and Replacements
Please contact us before returning your order! We’d like to be able to help you resolve whatever problem you might have! We’re usually happy to send replacement parts if something has broken.
Robotical Ltd will accept all returns of products that arrive faulty or damaged, as legally defined, within 30 days of the customer receiving the order/shipment for tracked shipments or within 30 days of dispatch for untracked shipments and fully refund the order.
We’ll also accept returns of unaltered, unopened products within 30 days of the customer receiving the item for tracked shipments or within 30 days of dispatch for untracked shipments. This does not apply to some products such as perishables and clothing.
The customer is liable for the cost of return shipping unless the goods arrived damaged or faulty or unless we have previously agreed in advance to pay for the cost of return. Returns will only be accepted and honoured if the item is in satisfactory or agreed condition when it arrives back with us.
Any return over 30 days must be approved by a support agent via our official support channels (see support) in advance.